Is
ordering secure, so that people cannot see my credit card details?
Yes. We have taken great care to ensure that your
order is safe and all of your order details
are kept private. Every step of the ordering process is
secure, from top-to-bottom. Without getting into a lot
of technical jargon, the entire ordering process is encrypted,
making it impossible to
be
intercepted and read by anyone else.
Top
How
does the "IMMEDIATE Download" option work?
The IMMEDIATE Download works like
this: At the end of the ordering process you'll be taken to
a page on our site where you can download the full version of the
software that you purchased. As a backup option, you'll also
receive an e-mail containing instructions for downloading the software.
Please note: The IMMEDIATE Download is contingent upon your billing address
matching the one listed on your credit card statement. We do this to
protect our customers, and ourselves, from credit card fraud. If the
billing address with your order doesn't match what's on file with your credit
card company, you'll receive an e-mail from us with instructions on how contact
us to complete the order.
Top
I'm
uncomfortable ordering online. Can I order via phone?
Certainly! Just give us a
call (toll-free in the U.S.) at 1-888-967-9970 Monday-Friday,
between 9AM and 9PM Eastern Standard Time. If you're not
in the US, you can call us at +1 919-303-3455.
Top
How
much does shipping cost for CD-ROM deliveries?
When you place a CD-ROM order we
will ship it within 24 hours, or on the next possible business
day. For
deliveries within the U.S., we offer three delivery options:
- UPS
Ground ($5.95) - Delivery within 2-5 business days.
- UPS
2nd Day Air ($12.95) - Delivery in 2 business days.
- UPS
Next Day Air ($32.95) - Delivery on the next business
day by 3:00 pm.
For shipping to countries outside of the U.S., we use U.S. Global
Priority Mail®, which averages 4-6 day delivery to countries
around the world. Shipping to Canada is $8.95 and shipping
to all other countries is $13.95.
Top
When
I place an order, will I be able to keep my existing
data from the trial version that I downloaded?
Yes. All of our products contain an import feature,
which will import all of your existing trial data. With
Weight-By-Date Pro, for example, you'll be prompted to
do this the first time you run the program. With Gifts
'n Reminders your data is automatically imported, so no additional
steps are necessary.
Top
Do
your products come with free technical support?
Yes! We offer free technical support
for all of our products. E-mail support is available 24 hours
a day, even on weekends! You can also obtain support
via telephone at (919) 303-3455 Monday-Friday, 9-6 PM EST.
Top
How
quickly will you respond to my technical support issues?
Did you know that a recent study reported that 42% of
online companies take an average of 5 days to respond to
customer support requests via e-mail? Not
with us! Customer support issues always get the highest
priority. Expect a response from us within 24 hours,
and in many cases we can get back to you in just a few hours. We
do this because we want to demonstrate our loyalty and commitment
to
our customers.
Top
Is
my personal information (credit card, e-mail address, etc)
kept private?
We take customer privacy concerns
very seriously. This is why we adhere to a strict privacy
policy, which states that your information WILL NOT, under
any circumstances, be sold or given to a third party. You
will not receive spam e-mails, junk mail, or be contacted by
solicitors as a result of placing an order with us. Period.
Top
How
can I obtain the FREE program updates for my product?
After we complete an update, we will send you an e-mail
containing instructions for downloading the it free of charge. When
you initially place your order you can choose not to receive
these notifications, if you like. If you want to check
for an update manually, just choose "Program Updates..." from
the File menu in the software.
Top
I
see an option to purchase an "Upgrade" on your
ordering page. What are Upgrades?
The Upgrade option is available
for current customers that have an older version of the software. For
example, if you have Weight-By-Date 1.0 and would like to upgrade
to Weight-By-Date 2.0, you can choose this option and save 50%. Customers
can also upgrade from Weight-By-Date to Weight-By-Date Pro, and
save 50% as well.
Note that "Upgrades" and
the free "Updates" are not the same thing. An "update" contains
bug fixes and in many cases adds a few new features. These
are usually issued every every 2-3 months and are free downloads
for licensed users. An "upgrade" is necessary
when we have a major release, such as from Weight-By-Date 1.0
to Weight-By-Date 2.0.
Top
Do
you have an order form that I can print, so I can order via
U.S. Mail?
Yes. Just click here to view the order form in your web
browser that you can then print, fill out, and send to us with
your payment. Top
What
kind of credit cards can I use?
We accept the four major types
of credit cards: Visa, Master Card, American Express, and Discover
Card.
Top
Do
you accept Pay Pal as a method of payment?
No, we're sorry, but we do not offer Pay Pal as a payment option.
Top What
sets you apart from the other software companies? What
can you do for me that the others don't? For starters, we will not treat
you as a "number". When you contact us via e-mail,
we will actually READ your message and take the time to give
you an informative, helpful reply -- not just a "boiler-plate" response
with your name inserted at the top of the message. When
you call us for help, you will be treated with respect and courtesy,
and you WILL NOT sit on hold for hours, waiting to talk to a "live" person.
We truly care about our customers
and that is what makes us different from many other software
companies. If this sounds too good to be true, read
what some of our customers are saying, or better yet -- click here to contact
us and find out for yourself.
Top
If you have a question,
which is not addressed in this FAQ, please contact us using one of the methods on our contact page and
we will be more than happy to help you. Thanks!
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